We want to ensure complete satisfaction with your purchase. That’s why we offer a hassle-free return and exchange policy. Our dedicated customer service team is just a message away. Also, they aim to respond to all queries within 24 hours. Please note that we’re unable to accept returns after 30 days.
Once your order is placed, our craftsmen start working on making your product, so the order cannot be cancelled after 24 hours of that.
After you receive the order, the refund request can be made within 30 days. It can take 15 - 30 days to proceed with the product’s refund.
The refund is automatically sent to the account that the customer provides us or the account through which we received the payment for the product.
The product can be exchanged within 10 days, but before that, we check the condition of the original product and examine the reason behind the return.
Once the order has been placed, you agree to our company terms, and then the order is confirmed.
Our company policy does not permit refunds of shipping costs.
Once a customer returns the order, we refund the 100% of the product cost that was provided by the customer.
We do not accept return or refund requests for products that have been used or even slightly damaged.
Lastly, while we don’t charge shipping costs, please be aware that customs policies vary between countries, and it’s your responsibility to manage any applicable customs duties.
