We aim to keep our refund policy simple and customer-friendly. Please review the following guidelines before requesting a refund or exchange:

• Orders cannot be canceled after 24 hours of placement.
• Returns and refund requests must be made within 30 days of purchase.
• Refunds are processed within 15 to 45 days after receiving the returned item.
• Refunds are issued to the original payment method used.
• All applicable taxes and the billed amount will be refunded.
• Shipping and handling fees are non-refundable.
• Return shipping costs are the customer’s responsibility.
• We offer a 100% money-back guarantee for items that are defective, incorrect, or unsatisfactory — as long as the product is unused and in its original condition.
• Exchanges are available for size or color issues, for items of equal value. Additional shipping charges may apply.
• Products that are used, washed, or damaged after delivery are not eligible for refund or exchange.

To initiate a return or exchange, please complete the form below or email us at contact@craftedcuir.com with your order number and return reason.

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