Crafted Cuir requests all customers to carefully read these Terms and Conditions before making a final purchase. By placing an order, you agree to abide by these terms, which form a binding legal agreement. This also confirms that the information you provide is accurate and not intended for fraudulent use.
Order Procedure
Once an order is placed, customers will receive a confirmation email containing the order details. If you do not receive this email within 24 hours, please contact our customer support team so we can ensure timely processing.
Secure Payment Methods
We use trusted and encrypted digital payment gateways such as MasterCard, Visa, American Express, and Square. All prices are clearly listed on our website. We do not accept orders via phone or unauthorized third-party platforms.
Customer Satisfaction & Support
At Crafted Cuir, we proudly serve a global clientele and are committed to delivering premium craftsmanship, responsive support, and seasonal offers to enhance your shopping experience.
Shipping Policy
We offer free shipping on orders over $139.00 to the USA, UK, Canada, and Australia. Please note that international shipments may be subject to customs duties or taxes, which are the customer’s responsibility.
Safe Online Shopping
Your privacy and security are our top priorities. We use SSL encryption and secure payment systems to ensure a risk-free shopping experience. Your personal information is never shared or sold without consent.
Order Cancellation
Orders may be canceled within 24 hours of placement. After 24 hours, cancellation may not be possible once production or fulfillment begins.
Return and Exchange Policy
Returns/exchanges must be requested within 30 days of delivery
Requests made after 30 days will not be accepted
Returned items must be unused and in original condition
Refunds are issued to the original payment method
Refunds are issued to the original payment method within 10 business days after we receive and inspect your return.
Original shipping is non-refundable (unless the return is due to our error).
Customers are responsible for return shipping costs
Used, damaged, or altered items are not eligible for return or exchange
Intellectual Property
All content on this website, including product images, logos, text, and graphics, is the property of Crafted Cuir and may not be copied, reproduced, or used without prior written consent.
Limitation of Liability
Crafted Cuir shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or products.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, USA. Any disputes will be handled in New York courts.
