Crafted Cuir requests all customers to carefully read these Terms and Conditions before making a final purchase. By placing an order, you agree to abide by these terms, which form a binding legal agreement. It also confirms that the information you provide is accurate and not intended for fraudulent use.
Our Procedure
Once an order is placed, customers will receive a confirmation email containing the order details. Our order process is simple and streamlined. If you do not receive a confirmation email within 24 hours of placing your order, please contact our customer service team immediately so we can process your order on time.
Secure Payment Methods
We ensure safe and trustworthy transactions by using well-established digital payment platforms such as MasterCard, Visa, American Express, and Square. All prices are clearly listed on our website. Please note that we do not accept orders placed via phone or unofficial channels.
Customer Satisfaction & Support
At Crafted Cuir, we take pride in serving a global clientele with dedication. Our support team is available to assist you and strives to deliver high-quality craftsmanship and service at competitive prices. We also provide seasonal offers and discount deals to ensure that our customers are always getting value and reasons to return.
Shipping Policy
Free shipping is available on orders over $139.00 to the USA, UK, Canada, and Australia. Please note that some international shipments may be subject to customs duties, taxes, or fees. These charges are the responsibility of the customer.
Safe Online Shopping
Your privacy and security are our top priority. We use secure technology to protect your data and ensure that your personal information is never sold or shared without consent. All payment gateways are encrypted to provide a seamless and risk-free shopping experience.
Order Cancellation
Order cancellations are governed by the following terms:
All customer-initiated cancellations are subject to a $10.00 processing fee.
If canceled within 3 days of placing the order, 20% of the total amount will be deducted.
If canceled within 7 days, 30% of the total amount will be deducted.
Cancellations requested after 7 days of order placement will not be accepted.
Return and Exchange Policy
Returns and exchanges must be requested within 15 days of the order’s delivery.
Requests submitted after the 15-day period will not be accepted.
Shipping timelines may vary between 10 to 15 business days.
Refunds are processed only after receiving and inspecting the returned items.
Please allow 15 to 20 business days for refund processing.
Shipping costs are non-refundable.
A restocking fee will be applied to all returned items.
Items that show signs of use, wear, or damage caused by the customer are not eligible for return or exchange.
