Return and Refund Policy

At Crafted Cuir, we prioritize your satisfaction and strive to provide a seamless shopping experience. Below are our policies for returns, exchanges, and refunds:

Cancellation Policy

  • Orders can be canceled within 24 hours of placement without any charges.
  • After 24 hours, cancellations cannot be accepted as production begins immediately.

Return Policy

  • Returns are accepted within 30 days of receiving your product.
  • Returned items must be unworn, undamaged, and in their original packaging with all tags intact.
  • If the return is due to an incorrect or defective item, Crafted Cuir will cover return shipping costs.
  • Otherwise, customers are responsible for return shipping charges.

Note: Shipping costs are non-refundable unless the return is due to an incorrect or defective item.

Refund Policy

  • Refunds will be issued to the original payment method or a designated account provided by the customer.
  • Refunds are processed within 15-30 days of receiving and inspecting the returned product.
  • It may take 7-10 business days for the refund to reflect in your account after processing.
  • Customs duties, taxes, and additional fees are non-refundable.

Exchange Policy

  • Exchanges can be requested within 10 days of receiving the product.
  • The product must meet the same eligibility criteria as returns (unworn, undamaged, in original packaging).
  • If the exchange request is not approved, the product will be returned to the customer.
    (Additional shipping charges may apply for the return of non-eligible items.)

Additional Information

  • While Crafted Cuir does not charge shipping fees, customs duties and taxes are the customer’s responsibility and vary by country.
  • Step-by-Step Return Process:
    1. Contact our customer service team at contact@craftedcuir.com to initiate a return or exchange.
    2. Provide your order number, reason for return/exchange, and any supporting photos (if applicable).
    3. You’ll receive instructions and a return label (if applicable).