At Crafted Cuir, customer satisfaction is our top priority. We strive to deliver premium-quality products and offer a hassle-free experience for returns, exchanges, and refunds. Please carefully review the details of our policy below:

Return and Exchange Policy

Eligibility for Returns and Exchanges:

• Customers may request a return or exchange within 14 days of receiving the product.
• Products must be unworn, undamaged, in their original packaging, and include all tags intact.
• Customized or personalized items are not eligible for return or exchange.

Size Issues:

• If the product does not fit and the issue is reported within the 14-day window, customers may request an exchange.
• If the incorrect size was sent due to an error on our part, we will process a free exchange and cover the return shipping costs.
• If the customer selected the wrong size during the order, an exchange can be arranged, but the customer will be responsible for return shipping costs.

Damaged or Defective Items:

• If a product arrives damaged or defective, customers must notify us within 24 hours of delivery by emailing clear photos of the issue to contact@craftedcuir.com.
• We will replace the item or issue a full refund, including the return shipping cost, if the issue is verified.

Color Variations:

• If the product’s color differs significantly from its online representation due to an error, customers may request a replacement or refund.
• Requests must be submitted within 24 hours of delivery with supporting photos.

Refund Policy

Refund Eligibility:

Refunds will be processed if:

• The product is damaged, defective, or incorrect.
• A return request is approved within the 14-day return window.
  

Refund Process:

• Approved refunds will be processed within 21 days after the returned product is received and inspected.
• Refunds will be issued to the original payment method.
• It may take 10 business days for the refund to reflect in your account after processing.

Order Cancellation Policy

Cancellations Before Shipment:

• Orders can be canceled within 24 hours of placement for a full refund.
• If a cancellation is requested after production has begun or after the order has been shipped, it will be treated as a return, and return shipping costs will be the customer’s responsibility.

Shipping Costs for Returns and Exchanges

• Initial shipping costs are covered by Crafted Cuir for all orders.
• Return or exchange shipping costs are the responsibility of the customer unless the issue is due to a defect or error on our part.
• Note: Shipping costs are non-refundable, except for returns due to incorrect or defective items.

Additional Notes

• Returns will not be accepted for items that are worn, damaged, or missing tags.
• Refunds and exchanges are not provided if a customer purchases a product simply to test it or due to a change of mind.
• Customers are responsible for any regional customs fees, duties, or taxes associated with their purchase, as these charges are non-refundable.

Step-by-Step Return Process:

1. Contact our customer service team at contact@craftedcuir.com to initiate a return or exchange.
2. Provide your order number, reason for return/exchange, and any supporting photos (if applicable).
3. Our team will review your request and provide detailed instructions and a return label (if applicable).

If you have any additional questions or concerns, feel free to reach out to us at contact@craftedcuir.com. We’re here to help!